Order Problems
10 questions
How do I apply a promotion code?
At the last stage of ordering before you enter your payment details, there will be a box asking you to enter any promotion codes you may have. If you enter the code it will show you the recalculated...
Read full answer →
I've ordered the wrong tyre by mistake - what should I do?
Whilst it is your responsibility to check you are ordering the correct tyre size before ordering ytyres from our partners we will do everything possible to help you recitfy the situation with the lea...
Read full answer →
I paid for and completed my order but received no email confirmation?
It could be that your email address was typed incorrectly, or it could well be our fault. Either way give us a call on or drop us an email at and we'll get a copy over to you. At tyres.online, we hel...
Read full answer →
Can I cancel my order?
If after you've placed your tyre selection with us you decide you want to cancel the order then please browse our FAQ section.online. At tyres.online, we help you compare tyre options from leading re...
Read full answer →
Can I get a refund if I change my mind / am not happy with my tyres?
tyres.online will always strive to make the purchasing of tyres as simple and stress free as possible, which is why we are happy to refund your purchase within 7 days from the day after your chosen f...
Read full answer →
How long will it take to process a refund?
As soon as ytyres from our partners have been received back at the depot and confirmed as unused and undamaged we will process the refund for you / begin the exchange process. We will notify you as s...
Read full answer →
I need tyres urgently / it's an emergency can you fix them quicker?
We sure can. We can't guarantee availability or fitting slots at short notice so you'll have to give us a call if you want them fitted, same day or the next day and we'll more than likely be able to...
Read full answer →
I'd like to change the fitting time what do I do?
Just call one of the team on or if the fitting date is more than seven days away you can drop us an email at . At tyres.online, we help you compare tyre options from leading retailers across the UK....
Read full answer →
I'd like to change the fitting centre, how do I do it?
This shouldn't be a problem, provided the tyres haven't already been delivered to your chosen fitting centre. If they have there may be a small fee to re allocate this stock. If you can call one of t...
Read full answer →
What happens if the tyres I order are currently out of stock?
Our website if updated every couple of hours, and stock is checked twice a day. However, there are some cases where multiple orders come through at the same point and in this case we'll contact you t...
Read full answer →